Shipping & Returns
(Alaska, Hawaii, and Puerto Rico customers please see below)
Address Correction Charge $11.00
(This charge is for incorrect address information given on order shipped)
We do not ship international orders. For special orders or APO, please call. To guarantee delivery, we must have proper and complete addresses. UPS does not forward packages, so we guarantee delivery only to addresses we are given. If your package returns to us, we will refund the cost of the merchandise. If you choose to reship the package to a different address, you must pay for the cost to reship. Canada, Alaska, Hawaii and Puerto Rico ship 2nd day air; please call for shipping rates. Orders ship within 72 hours of receiving the order. All in-stock orders should be received within 7-10 business days. Expedited Delivery is available; please call for options.
DELIVERY/SHIPPING SURCHARGES (DSS)
Certain items that are oversized, heavy or require special packaging are more costly to ship. These items have a surcharge noted in parentheses after the price of the item. The delivery surcharge is in addition to the standard shipping charges. Gift Wrap is available for the Dillman Farm gift boxes. We will wrap the box in kraft fruit print paper with a burgundy ribbon.
Call for shipping information between:
Monday – Friday
10:00 am – 4:00 pm
In the event we are temporarily out of an item in a gift assortment, we reserve the right to substitute the item with an item of equal or greater value.
Products that are damaged or otherwise mishandled in transit may be returned to us for replacement without additional charge or for a full credit. We encourage our customers not to sign or accept any damaged packages. In the event that your package is damaged, please call our customer service representatives at 800-222-5886 for assistance.
REFUND POLICY FOR DILLMAN FARM
We offer a 100% satisfaction guarantee on all Dillman Farm products or we will make it right with either an equal replacement or a refund. Call 800-359-1362 and ask for customer service.
Thank you for your business!